Company Spotlight: Luis R., Best Representative Ever!

I want to take this opportunity to let you know of an AMAZING employee: Luis R.

After living in Palm Beach County since 1974, I can honestly say I have never experienced such a detail oriented, above and beyond, totally committed, magnificent employee as Luis. And, the experience I had with Luis went on for days. He does what he says, follows through with his promises, and makes unbelievable things happen. Allow me to explain.

I am a patient of Dr. Kohn who needed an EMG test performed to clarify what surgery he will perform on my hand. This EMG request started late December 2016 at Dr. Graubert’s office with Luis handling the approval. Luis immediately contacted me regarding this procedure and took charge of the situation for approval. I contacted Luis again to advise my current insurance was changing for the new year. I gave him my new insurance information. He assured me he would handle this quickly.

The next day, I left Luis a message stating that I was switching to a third insurance company which would be United Healthcare. I advised I would get him the policy number as soon as I hear from them. He returned my call within a few minutes to let me know that he will see what he can do.

Luis’s next contact with me was about my EMG approval from United Healthcare, including:

  • My Policy Number
  • My Group Number
  • And all pertinent information regarding the deductible, coinsurance amount, etc.

The detail Luis accomplished for my EMG was stellar service. The best part was that he handled my entire situation with a:

  • Professional
  • Calm
  • Warm
  • Friendly
  • Caring Personality

Luis R. is, by far, “the best representative ever.”

Sincerely,
Kay S.